At The Fun Stash, we want you to feel completely confident in your purchase. Our goal is to make ordering simple, shipping reliable, and returns straightforward. If you ever have a question, we're here to help.
Shipping
Orders are processed within 1–3 business days.
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
We currently ship to:
- United States
- Canada
Shipping Rates
United States: (Update to match your Shopify checkout before launch — Free Shipping or your final flat-rate shipping price.)
Canada: Shipping rates are calculated at checkout.
Estimated Delivery Times
United States
USPS or UPS
3–7 business days
Canada
7–14 business days
Please note that delivery times are estimates and may occasionally vary due to weather, holidays, customs processing, or carrier delays.
If your tracking information hasn't updated for more than 10 business days, please contact us and we'll gladly work with the carrier to locate your shipment.
Email: support@thefunstash.com
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the damaged product or packaging (if applicable)
We'll make it right by sending a replacement or issuing a full refund at no additional cost to you.
In most cases, there is no need to return damaged merchandise.
Returns
If you're not completely satisfied with your purchase, we're here to help.
To qualify for a standard return, the item should:
- Be unused.
- Include all original parts and accessories.
- Be returned in its original packaging whenever possible.
- Be in resalable condition.
To begin a return, simply contact us at:
We'll provide return instructions and the appropriate return address.
Unless the return is due to our error, customers are responsible for return shipping costs.
Once your return has been received and inspected, refunds are typically issued to your original payment method within 5–7 business days.
We never charge restocking fees.
Our 30-Day Family Fun Guarantee
We want every family to love their purchase.
If your item arrives damaged, defective, or simply doesn't meet your expectations, let us know within 30 days of delivery and we'll make it right.
Depending on the situation, we'll gladly provide:
- A replacement
- A full refund
- Another solution that leaves you completely satisfied
Our goal is simple:
Happy families. Great memories. Outstanding service.
To request assistance, simply:
- Contact us within 30 days of delivery.
- Include your order number.
- Briefly tell us what happened.
In many cases, there is no need to return the product. If a return is required, we'll provide instructions.
This guarantee is limited to one refund or replacement per customer, per product.
Questions?
If you have any questions about your order, shipping, returns, or our Family Fun Guarantee, we're always happy to help.
Email: support@thefunstash.com
Call or Text: (408) 202-6564
Support Hours
Monday – Friday
9:00 AM – 5:00 PM EST
We strive to respond to all customer inquiries within 1–2 business days.
Our Promise
At The Fun Stash, we believe the best memories are made together.
That's why we're committed to offering fun, high-quality products that bring grandparents, parents, and kids together for more laughter, more adventures, and unforgettable moments.
We're committed to honest communication, dependable service, and making sure every customer has a great experience—from the moment they place an order until it arrives at their door.
Thank you for choosing The Fun Stash.
We hope our products help create the moments your family remembers for years to come.
— Janice
Founder, The Fun Stash